Automotive Service Advisor — Drive Service & Customer Success

Point S Tire and Auto Service; Conway (SC); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Résumé du poste

Bartlett Point S in Conway, AR is seeking an Automotive Service Advisor to bridge customers and technicians, ensuring high-quality care and satisfaction.

Responsibilities include greeting customers, intake assessments, communicating estimates, coordinating with technicians, upselling services, and processing orders and payments while maintaining strong customer relationships. Compensation: $45,000 per year.

Qualifications

• Experience in automotive service environment or service advisor role.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and customer-focused mindset.
• Ability to multitask in a fast-paced shop.

Responsabilités

• Greet customers and assess service needs
• Communicate repair recommendations, estimates, and timelines
• Coordinate with technicians to prioritize repairs
• Upsell and recommend additional services
• Obtain approvals for additional repairs
• Process repair orders, invoices, and payments
• Maintain customer relationships to drive retention

Connaissances

Customer service experience

Automotive knowledge

Communication skills

Multitasking

POS software

Driver's license

Formation

ASE certification

Outils

POS systems

Service software

Description du poste

Bartlett Point S in Conway, AR is seeking an Automotive Service Advisor to bridge customers and technicians, ensuring high-quality care and satisfaction.

Responsibilities include greeting customers, intake assessments, communicating estimates, coordinating with technicians, upselling services, and processing orders and payments while maintaining strong customer relationships. Compensation: $45,000 per year.