Customer-First Automotive Product Specialist

AutoNation; Westmont (IL); On-site; USD 42,981,000 - 60,174,000; Full time

Benefits offered by this job

Competitive compensation & 401k

Health, dental, vision insurance

Maternity benefits

Employee purchase discounts

YouDecide discounts

Job summary

AutoNation in Illinois is seeking a Product Specialist to deliver comprehensive product information throughout the sales and aftersales journey, combining consultative selling with world-class customer service. You will welcome customers, match vehicles to needs, and create a memorable delivery experience.

This role emphasizes following up for satisfaction, prospecting through referrals, and hitting targeted sales goals while transitioning customers to service for ongoing ownership support.

Qualifications

• High School diploma or equivalent.
• Ability to provide an exceptional customer experience.
• Clear communication and strong interpersonal skills.
• Excellent organization and follow-up capabilities.

Responsibilities

• Welcoming customers and listening to their needs.
• Using a consultative selling process to match the best vehicle to customer needs.
• Creating a great vehicle delivery experience for the customer.
• Following up with customers to ensure satisfaction.
• Prospecting through referrals and other creative approaches.
• Setting and achieving targeted sales goals.
• Transitioning customers to the Service Department to support ownership experience.
• Providing an exceptional customer experience to drive loyalty.

Skills

Consultative selling

Customer service

Communication skills

Interpersonal skills

Organization & follow-up

Education

High School diploma or equivalent

Job description

AutoNation in Illinois is seeking a Product Specialist to deliver comprehensive product information throughout the sales and aftersales journey, combining consultative selling with world-class customer service. You will welcome customers, match vehicles to needs, and create a memorable delivery experience.

This role emphasizes following up for satisfaction, prospecting through referrals, and hitting targeted sales goals while transitioning customers to service for ongoing ownership support.