Customer-First Auto Service Advisor (Flexible Hours)

Ultipro; Fergus Falls (MN); On-site; USD 42,981,000 - 57,308,000; Full time

Job summary

Fleet Farm in Fergus Falls, MN seeks an Auto Service Advisor who delivers a customer-first experience. You’ll determine vehicle needs, verify warranty coverage, develop estimates, create repair orders, and maintain outstanding service quality.

You’ll schedule service appointments, promote automotive products and services, and assist customers with questions. A high school diploma, flexible availability, ability to lift 50 lbs, and prior customer-service or auto-experience are preferred.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver's license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm's entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer's payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Mechanical aptitude

Flexible schedule

Education

High School Diploma or GED

Job description

Fleet Farm in Fergus Falls, MN seeks an Auto Service Advisor who delivers a customer-first experience. You’ll determine vehicle needs, verify warranty coverage, develop estimates, create repair orders, and maintain outstanding service quality.

You’ll schedule service appointments, promote automotive products and services, and assist customers with questions. A high school diploma, flexible availability, ability to lift 50 lbs, and prior customer-service or auto-experience are preferred.