Customer-First Auto Service Advisor

Empire Nissan; Ontario (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

401K

Vacation and Holidays

Discretionary Bonus

Wellness Program

Job summary

Empire Nissan in Ontario, CA is seeking a dynamic Service Advisor to be the central point of contact for service/repair activities, liaising between customers and technicians, and ensuring customers understand required repairs and associated maintenance. The role emphasizes exciting CSI outcomes and timely delivery of services.

The position offers health and wellness benefits, paid time off, discretionary bonus opportunities, and opportunities to grow within a supportive team environment.

Qualifications

• 1-2 years' Auto Dealership experience.
• Nissan experience a PLUS!
• Ability to provide CSI scores from previous employers.
• Broad scope of automotive mechanical/electrical knowledge.
• TEKION experience a PLUS!!
• Pleasant/friendly demeanor and outgoing personality.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted California driver's license and clean driving record.
• Able to drive both automatic and manual transmissions.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• Desire to work in a commission, performance-based environment.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned

Skills

Auto dealership experience

Nissan experience

Customer service

Communication skills

Bilingual

Job description

Empire Nissan in Ontario, CA is seeking a dynamic Service Advisor to be the central point of contact for service/repair activities, liaising between customers and technicians, and ensuring customers understand required repairs and associated maintenance. The role emphasizes exciting CSI outcomes and timely delivery of services.

The position offers health and wellness benefits, paid time off, discretionary bonus opportunities, and opportunities to grow within a supportive team environment.