Automotive Service Advisor — Customer Experience Leader

Capitol Auto Group; Salem, Northern (OR, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K with profit share

PTO benefits

7 paid holidays

Day of Giving

Employee Assistance Program

Capitol University

Get Fit benefits

Job summary

Capitol Auto Group is seeking a Service Advisor at Capitol Nissan to join our team. The Service Advisor serves as the dealership's front-line customer relations and service sales representative, handling customer and vehicle concerns and driving service sales objectives.

The role emphasizes accurate administration, strong organization, and a customer-focused attitude in a family-oriented auto group with generous benefits and a commitment to employee development.

Qualifications

• Minimum 2 years’ experience as an automotive service advisor
• Manufacturer experience preferred
• Experience with an automotive DMS preferred
• Proven success to sell the maintenance services due on a customer’s vehicle
• A high level of motivation for customer satisfaction and team building – all with a customer focused attitude
• Dependable with a strong work ethic
• Excellent organizational skills and a strong attention to detail
• Valid driver’s license

Responsibilities

• Satisfy customer and vehicle-related concerns
• Meet predetermined service sales objectives
• Perform designated administrative activities accurately
• Serve as the front-line customer relations and service sales representative

Skills

Customer service

Sales skills

Organization

Attention to detail

Driver's license

Tools

Automotive DMS

Job description

Capitol Auto Group is seeking a Service Advisor at Capitol Nissan to join our team. The Service Advisor serves as the dealership's front-line customer relations and service sales representative, handling customer and vehicle concerns and driving service sales objectives.

The role emphasizes accurate administration, strong organization, and a customer-focused attitude in a family-oriented auto group with generous benefits and a commitment to employee development.