Automotive Service Advisor - Customer-First, Fast-Paced

Wise Auto Group; Vacaville (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Nissan of Vacaville is seeking a motivated, professional Automotive Service Advisor to join our Service Department. The Service Advisor serves as the primary contact between customers and the service team, accurately identifying concerns, recommending maintenance, communicating progress, and ensuring timely, quality repairs.

Ideal candidates are customer-focused, organized, and able to manage multiple repair orders in a fast-paced dealership setting while maintaining CSI and delivering an

Qualifications

• Automotive Service Advisor experience preferred.
• Nissan dealership experience is a plus but not required.
• Strong customer service and communication skills.
• Ability to confidently explain automotive maintenance and repairs.
• Strong sales and relationship-building skills.
• Ability to manage multiple customers and repair orders at the same time.
• Excellent organization and follow-through.
• Comfortable working in a fast-paced environment.
• Basic computer and dealership management system skills.
• Professional appearance and attitude.
• Reliable attendance and punctuality.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet service customers promptly and professionally.
• Listen to customers and accurately document vehicle concerns.
• Prepare complete and accurate repair orders.
• Review vehicle history and recommend factory-scheduled maintenance.
• Educate customers on recommended maintenance and repair needs.
• Present technician inspection findings and repair recommendations clearly and professionally.
• Obtain customer authorization before completing additional repairs.
• Maintain consistent communication with customers throughout the repair process.
• Provide customers with accurate estimates and expected completion times.
• Work closely with technicians, parts personnel, dispatch, and management to keep repairs moving efficiently.
• Review completed repair orders for accuracy before customer delivery.
• Explain completed repairs, maintenance performed, warranties, and charges to customers.
• Follow up with customers when appropriate to ensure satisfaction.
• Schedule future maintenance and service appointments.
• Maintain CSI/customer satisfaction standards.
• Assist in achieving departmental sales, gross profit, retention, and productivity goals.
• Maintain accurate customer information and documentation in dealership systems.
• Handle customer concerns professionally and involve management when necessary.
• Follow Nissan policies, dealership procedures, and all applicable safety requirements.

Skills

Experience as Service Advisor

Nissan dealership experience

Customer service

Communication skills

Sales & relationships

Multi-tasking

Organization & follow-through

Fast-paced environment

DMS skills

Professional appearance

Attendance & punctuality

Driver license

Tools

DMS

Xtime

Job description

Nissan of Vacaville is seeking a motivated, professional Automotive Service Advisor to join our Service Department. The Service Advisor serves as the primary contact between customers and the service team, accurately identifying concerns, recommending maintenance, communicating progress, and ensuring timely, quality repairs.

Ideal candidates are customer-focused, organized, and able to manage multiple repair orders in a fast-paced dealership setting while maintaining CSI and delivering an