Automotive Service Advisor - Fast-Paced, Customer-Focused

Kaizen Automotive Group; United States; Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Compensation

Dental & Extended Health Coverage

Company Pension

Paid Time Off

Life & Disability Insurance

Employee & Family Assistance Programs

Vehicle Purchase & Service Discounts

Paid Professional Development

Company-Wide Appreciation Events

Job summary

Country Hills Nissan is seeking a Service Advisor to be the primary liaison between customers and the Service Department. You will document concerns, coordinate with technicians, and ensure timely, OEM-compliant repairs with clear communication.

Ideal candidates bring automotive or customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced setting; proficiency with DMS and OEM platforms is preferred.

Qualifications

• Experience in automotive service or customer service required.
• Strong communication and customer relationship skills.
• Able to manage multiple tasks in a fast-paced environment.
• Familiarity with dealership management systems (DMS) and OEM platforms.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers promptly and document service concerns and vehicle details.
• Prepare repair orders and service estimates in line with guidelines.
• Explain services, pricing, and timelines clearly to customers.
• Coordinate with technicians for accurate diagnosis and timely repairs.
• Provide regular updates to customers throughout the service process.
• Verify quality and customer satisfaction after work is completed.
• Maintain records within the DMS and OEM systems.

Skills

Customer service

Communication

Multi-tasking

DMS experience

OEM service platforms

Valid driver’s license

Relationship building

Education

Automotive or business-related education

Tools

DMS

OEM service platforms

Job description

Country Hills Nissan is seeking a Service Advisor to be the primary liaison between customers and the Service Department. You will document concerns, coordinate with technicians, and ensure timely, OEM-compliant repairs with clear communication.

Ideal candidates bring automotive or customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced setting; proficiency with DMS and OEM platforms is preferred.