Customer-First Auto Sales Consultant (Trainee)

CarMax; Duarte (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Floating holidays

Job summary

CarMax Duarte is seeking a Sales Consultant Trainee to deliver an iconic customer experience as you help buyers find the right vehicle for their needs. No prior auto sales experience is required—paid training, a dedicated mentor, and development opportunities are provided to help you grow into leadership roles.

You will learn CarMax inventory, guide customers through appraisals, test drives, and financing, while maintaining integrity, listening, and clear communication with every interaction.

Qualifications

• Sales or customer service experience in retail or similar environments preferred.
• Strong listening and communication skills with a customer-focused mindset.
• High level of self-motivation and ability to work independently and as part of a team.
• Comfort with technology for processing transactions and accessing inventory information.
• Ability to adapt in a fast-paced, dynamic environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Responsibilities

• Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Sales experience

Customer service

Communication skills

Motivation

Tools

Tech-savvy

Job description

CarMax Duarte is seeking a Sales Consultant Trainee to deliver an iconic customer experience as you help buyers find the right vehicle for their needs. No prior auto sales experience is required—paid training, a dedicated mentor, and development opportunities are provided to help you grow into leadership roles.

You will learn CarMax inventory, guide customers through appraisals, test drives, and financing, while maintaining integrity, listening, and clear communication with every interaction.