Customer Finance Support Specialist

CarMax Business Services; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid sick leave

Vacation and holidays

Sick leave

Job summary

CarMax is seeking a Customer Service Representative to be the voice of CarMax Auto Finance, delivering exceptional support and educating customers on account details. You will resolve inquiries, document interactions, and collaborate across teams to ensure best-in-class service.

The role requires handling complex customer concerns with empathy, maintaining records, and adhering to company policies and legal guidelines.

Qualifications

• High school diploma or equivalent, or related experience.
• Proficient computer/keyboard skills meeting speed/accuracy standards.
• Flexible availability including evenings, weekends, holidays.
• Strong communication to engage customers by phone.
• Problem-solving abilities with escalation when needed.

Responsibilities

• Handle inbound customer calls and provide clear, accurate answers regarding account details.
• Resolve account issues promptly; escalate to management when needed.
• Educate customers on finance charges, late fees, credit reporting, and payment options.
• Document interactions in internal systems to maintain accurate records.
• Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Skills

Communication skills

Problem solving

Flexibility

Typing speed

Phone etiquette

Education

High school diploma

Related experience

Tools

Proficient computer skills

Keyboard skills

Job description

CarMax is seeking a Customer Service Representative to be the voice of CarMax Auto Finance, delivering exceptional support and educating customers on account details. You will resolve inquiries, document interactions, and collaborate across teams to ensure best-in-class service.

The role requires handling complex customer concerns with empathy, maintaining records, and adhering to company policies and legal guidelines.