Representative, Customer Service

CarMax Business Services; Kennesaw (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Floating holiday

Paid time off

Job summary

CarMax Auto Finance is seeking a Customer Service Representative to voice the company’s commitment to outstanding support. You will answer inquiries, educate customers on account details, and coordinate with teams to deliver best-in-class service. A focus on accuracy and empathy helps uphold CarMax’s trusted financing experience.

The role requires strong communication, problem-solving, and flexible hours, including evenings and weekends, with on-site work in Kennesaw, GA.

Qualifications

• High school diploma or equivalent, or at least one month of related experience/training.
• Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
• Flexible availability, including evenings, weekends, and some holidays.
• Strong communication skills to engage customers via phone.
• Problem-solving ability with escalation when needed.

Responsibilities

• Handle inbound customer calls and provide clear, accurate answers regarding account details.
• Resolve account-related issues promptly, escalating to management when necessary.
• Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
• Document all interactions in internal systems to maintain accurate records.
• Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Skills

Strong communication skills

Problem-solving ability

Flexible availability

Proficient computer skills

Typing speed / keyboard skills

Education

High school diploma or equivalent

Job description

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be!

Position Overview

As a Representative, Customer Service, you’ll be the voice of CarMax Auto Finance, delivering exceptional support and ensuring every customer feels valued. At CarMax, we put people first—customers and associates alike—while redefining the car buying experience. In this role, you’ll resolve inquiries, educate customers on account details, and collaborate across teams to provide best-in-class service. Your efforts will help maintain CarMax as the trusted choice for car buying and financing.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Join a team that values empathy, integrity, and transparency in every interaction. You’ll manage complex customer concerns, process payments, and balance customer needs with performance goals. Working closely with multiple departments, you’ll play a critical role in resolving issues efficiently while supporting CarMax Auto Finance’s success.

Role Responsibilities

• Handle inbound customer calls and provide clear, accurate answers regarding account details.
• Resolve account-related issues promptly, escalating to management when necessary.
• Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding.
• Document all interactions in internal systems to maintain accurate records.
• Collaborate with other departments to resolve concerns within company policies and legal guidelines.

Required Qualifications

• High school diploma or equivalent, or at least one month of related experience/training.
• Proficient computer and keyboard skills, meeting minimum speed and accuracy standards.
• Flexible availability, including evenings, weekends, and some holidays.
• Strong communication skills to engage customers effectively via phone and manage challenging conversations.
• Problem-solving ability, including recognizing issues and applying solutions or escalating when needed.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is: $17.40 - $24.40

Benefits

• Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
• Associates that are considered full-time hourly or commission/incentive eligible: To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
• If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.