Customer‑Facing UCaaS Solutions Engineer & Demos

Ooma; Sunnyvale (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Paid time off and holidays

Life Balance travel assistance

Job summary

Ooma is seeking a solutions engineer to guide customers through demonstrations, support sales cycles, and deliver technical training. You will translate complex concepts into clear guidance, engage with resellers and partners, and own PoC deployments for strategic opportunities.

You will collaborate across Sales, Marketing, and Growth teams, contributing to product insights and adoption success in a fast-paced cloud communications environment.

Qualifications

• 3+ years of experience in a customer-facing technical role (Solutions Engineering, Sales Engineering, Technical Account Management, or similar).
• UCaaS experience required.
• Experience with onboarding, product adoption, or customer education programs.
• Strong communication skills, translating technical concepts into customer-friendly language.

Responsibilities

• Perform customer demonstrations for prospective and existing customers, tailoring the walkthrough to their use case.
• Support the Sales and Growth teams for complex opportunities, digging into prospect requirements to shape the right solution.
• Assist with RFP responses, security questionnaires, and other technical documentation during the sales process.
• Provide customer training during onboarding for accounts with sophisticated programming requirements.
• Identify adoption gaps and coordinate with customers and internal teams to close them.
• Partner with Growth Account Managers to support renewal and expansion conversations.
• Serve as subject matter expert across the full product suite and competitor landscape.
• Create self-service resources to guide adoption and reduce support tickets.

Skills

Customer-facing role

UCaaS experience

CRM experience

Strong communication

Travel flexibility

Bachelor's degree in technical field

Sales engineering experience

Education

Bachelor's degree in a technical field

Tools

Salesforce

HubSpot

Zendesk

Job description

Ooma is seeking a solutions engineer to guide customers through demonstrations, support sales cycles, and deliver technical training. You will translate complex concepts into clear guidance, engage with resellers and partners, and own PoC deployments for strategic opportunities.

You will collaborate across Sales, Marketing, and Growth teams, contributing to product insights and adoption success in a fast-paced cloud communications environment.