Solutions Engineer - UCaaS Demos & Adoption

Ooma; United States; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid Time off

Flexible spending account

Job summary

Ooma is seeking a Solutions Engineer to guide customers through technical demos and product adoption across our FluentStream journey. You will collaborate with Account Executives during sales and Growth Account Managers post-close to ensure customers understand the product and derive real value.

The role requires 3+ years in a customer-facing technical role, UCaaS experience, and strong communication. You will work across Sales, Marketing, Growth, Product, and Operations to drive success and

Qualifications

• Experience in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Account Manager, or similar).
• UCaaS experience required and ability to translate technical concepts to customers.

Responsibilities

• Perform customer demos tailored to use cases for prospective and existing customers.
• Support Sales/Growth teams through complex opportunities and requirements gathering.
• Assist with RFP responses, security questionnaires, and technical documentation during sales processes.
• Provide customer training during onboarding for accounts with complex programming needs.
• Identify adoption gaps and coordinate with customers and internal teams to close them.
• Partner with Growth Account Managers to support renewal and expansion discussions.
• Serve as SME across product suite and maintain knowledge of competitors.
• Create self-service resources to guide adoption and reduce Support tickets using AI/tools.
• Own PoC deployments for strategic opportunities, and deliver training/demos for resellers and partners.
• Provide feedback to Product/Engineering to inform roadmap.

Skills

UCaaS experience

Customer-facing

CRM tools

Communication skills

Willingness to travel

Education

Bachelor's degree in a technical field

Tools

Salesforce

HubSpot

Zendesk

Job description

Ooma is seeking a Solutions Engineer to guide customers through technical demos and product adoption across our FluentStream journey. You will collaborate with Account Executives during sales and Growth Account Managers post-close to ensure customers understand the product and derive real value.

The role requires 3+ years in a customer-facing technical role, UCaaS experience, and strong communication. You will work across Sales, Marketing, Growth, Product, and Operations to drive success and