Senior Tier-4 VoIP & Systems Support Engineer

Ooma; Sunnyvale (CA); On-site; USD 104,500 - 135,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision insurance

401(k) with employer match

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Employee Assistance Program

Job summary

Ooma is looking for a Senior Level 4 Support Engineer to solve complex customer challenges and improve product quality. This role involves end-to-end issue ownership, hands-on testing, and collaboration with product development teams.

The ideal candidate will have over 8 years of experience in VoIP and alarm systems, with strong troubleshooting and diagnostic skills, and will enjoy comprehensive benefits including medical insurance and a 401(k) plan.

Qualifications

• 8+ years of experience with VoIP, modems, and alarm systems.
• Strong expertise in VoIP protocols and diagnostics like SIP traces.
• Experience with alarm signaling formats.
• Ability to adapt to evolving priorities.

Responsibilities

• Debug and resolve complex field issues.
• Perform troubleshooting across various workflows.
• Partner with engineering teams for product improvements.
• Provide feedback to enhance product quality.

Skills

VoIP expertise

Advanced diagnostics

Troubleshooting skills

Scripting or automation knowledge

Job description

Ooma is looking for a Senior Level 4 Support Engineer to solve complex customer challenges and improve product quality. This role involves end-to-end issue ownership, hands-on testing, and collaboration with product development teams.

The ideal candidate will have over 8 years of experience in VoIP and alarm systems, with strong troubleshooting and diagnostic skills, and will enjoy comprehensive benefits including medical insurance and a 401(k) plan.