Customer-Facing Technical Support Specialist — 401k + PTO

QubicaAMF Worldwide, LLC; Mechanicsville, Northern (VA, KY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision insurance

401k with employer contribution

PTO

Paid Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide, LLC in Mechanicsville, VA is seeking a Technical Support Specialist to assist customers by phone, email, chat, and remote support tools. You will support a mix of businesses and end-users, focusing on clear communication and hands-on problem solving.

The role involves diagnosing and resolving hardware and software issues, installing remote support for our software, triggering warranty claims, and collaborating with teammates to expand product knowledge.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Previous technical support experience.
• Technical background in electrical or mechanical systems.
• End-user support (OS, Hardware, and Printer troubleshooting, etc.).

Responsibilities

• Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products.
• Use your sleuthing skills to troubleshoot a possible wiring issue.
• Diagnose and fix computers that just won’t boot.
• Team up with peers to increase overall knowledge of different aspects of products.
• Provide remote installation support for our proprietary software
• Initiate warranty claims.
• Analyze and reconnect the Point-of-Sale terminal that won’t connect to the network.

Skills

Communication

End-user Support

Electrical troubleshooting

Team Collaboration

Bilingual

Education

High School Diploma

Tools

Firewalls

Routers

Switches

Job description

QubicaAMF Worldwide, LLC in Mechanicsville, VA is seeking a Technical Support Specialist to assist customers by phone, email, chat, and remote support tools. You will support a mix of businesses and end-users, focusing on clear communication and hands-on problem solving.

The role involves diagnosing and resolving hardware and software issues, installing remote support for our software, triggering warranty claims, and collaborating with teammates to expand product knowledge.