Technical Support Specialist

QubicaAMF Worldwide, LLC; Mechanicsville, Northern (VA, KY); Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Medical/dental/vision insurance

401k with employer contribution

PTO

Paid Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide, LLC in Mechanicsville, VA is seeking a Technical Support Specialist to assist customers by phone, email, chat, and remote support tools. You will support a mix of businesses and end-users, focusing on clear communication and hands-on problem solving.

The role involves diagnosing and resolving hardware and software issues, installing remote support for our software, triggering warranty claims, and collaborating with teammates to expand product knowledge.

Qualifications

• High School Diploma or equivalent required.
• Must be at least 18 years old.
• Previous technical support experience.
• Technical background in electrical or mechanical systems.
• End-user support (OS, Hardware, and Printer troubleshooting, etc.).

Responsibilities

• Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products.
• Use your sleuthing skills to troubleshoot a possible wiring issue.
• Diagnose and fix computers that just won’t boot.
• Team up with peers to increase overall knowledge of different aspects of products.
• Provide remote installation support for our proprietary software
• Initiate warranty claims.
• Analyze and reconnect the Point-of-Sale terminal that won’t connect to the network.

Skills

Communication

End-user Support

Electrical troubleshooting

Team Collaboration

Bilingual

Education

High School Diploma

Tools

Firewalls

Routers

Switches

Job description

We are looking for motivated individuals who want to continue their careers in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? We are looking for a skilled individual to become the newest member of our professional Technical Support team.

As a Technical Support Specialist, you will provide support to our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no in-house IT expertise. We are not just looking for the best technical skills; we are also looking for folks who interact well with customers - whether they are the business owner, front desk staff, or mechanic. We are a growth-focused employer dedicated to further developing these skills in our employees.

Essential Functions

• Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products.
• Use your sleuthing skills to troubleshoot a possible wiring issue.
• Diagnose and fix computers that just won’t boot.
• Team up with peers to increase overall knowledge of different aspects of products.
• Provide remote installation support for our proprietary software
• Initiate warranty claims.
• Analyze and reconnect the Point-of-Sale terminal that won’t connect to the network.

Supervisory Responsibilities

The position will not have direct reports.

Competencies/Qualifications

• Excellent communication (written and oral) skills.
• Excellent documentation and record-keeping skills.
• The desire and ability to learn new technology.
• Willingness to learn installation construction skills.
• Understanding hand tools, meters, and power tools to troubleshoot electrical and mechanical problems.
• Bilingual is a plus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level in this work environment is usually moderate. The employee may occasionally work in or pass through the manufacturing environment where typical levels of noise, dust, and activity can be expected. The noise level in this work environment is usually loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move items in excess of 30 pounds.

Travel required

Some travel required.

Required Education and Experience

• High School Diploma; or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Previous technical support experience.
• Technical background in electrical and/or mechanical systems.
• Working knowledge of firewalls, routers, and switches.
• End-user support (OS, Hardware, and Printer troubleshooting, etc.).

$21 - $24 an hour

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.