Customer-Facing Service Advisor

Premier Truck Group; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Premier Truck Group is seeking a Service Advisor to greet customers in the service department and manage incoming calls about repairs, scheduling, and costs. You will assist in preparing quotes, writing service orders, and obtaining customer approvals to ensure smooth workflow.

The role requires a high school diploma or GED, and 2 years of customer service experience in a vehicle environment with supervision exposure; a valid driver’s license is essential.

Qualifications

• High school diploma or GED is required.
• Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
• A valid driver’s license is required.

Responsibilities

• Greet customers entering the service department for all service needs.
• Take and determine action for incoming service calls about repairs, scheduling, costs and dates.
• Assist in preparing quotes and in writing service orders; obtain customer approvals.

Skills

Customer service

Communication

Supervision

Telephone handling

Education

High school diploma or GED

Job description

Premier Truck Group is seeking a Service Advisor to greet customers in the service department and manage incoming calls about repairs, scheduling, and costs. You will assist in preparing quotes, writing service orders, and obtaining customer approvals to ensure smooth workflow.

The role requires a high school diploma or GED, and 2 years of customer service experience in a vehicle environment with supervision exposure; a valid driver’s license is essential.