Vehicle Service Advisor - Customer Care & Up-Sell

premiertruck; Dallas (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Employee Discounts

Paid Holidays and PTO

401k Plan with Employer Match

Training

Work-Life Balance

Employee Assistance Program

Job summary

Premier Truck Group is seeking a Service Advisor/Customer Service Representative to handle incoming calls, determine actions, prepare quotes, write service orders and coordinate with technicians for timely repairs at our Dallas area locations.

The role requires at least a high school diploma or GED and 2 years of customer service in a vehicle environment, with responsibilities including maintaining quality, upselling opportunities, and accurate documentation.

Qualifications

• Education - A high school diploma or GED is required.
• Experience - Minimum of 2 years' experience in Customer Service Relations and vehicle environment

Responsibilities

• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.
• Open Repair Orders and close Repair Orders in times of customer/service overflow.
• Assist the Shop Supervisor'(s) in the assignment of service technicians to specific service jobs.
• Monitor job progress and keep customer updated.
• Assist service technicians in identifying opportunities to Up-Sell.
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager.
• Inspect each departing job for quality and cleanliness.
• Finalizes paperwork upon completion of work and at end of shift.
• Check all cash schedules daily.
• Assist Shop Supervisor daily.
• Promote good housekeeping and safe work practices.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Teamwork

Education

High School Diploma or GED

Job description

Premier Truck Group is seeking a Service Advisor/Customer Service Representative to handle incoming calls, determine actions, prepare quotes, write service orders and coordinate with technicians for timely repairs at our Dallas area locations.

The role requires at least a high school diploma or GED and 2 years of customer service in a vehicle environment, with responsibilities including maintaining quality, upselling opportunities, and accurate documentation.