Service Advisor

Premiertruck; Amarillo (TX); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistance Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Job summary

Premiertruck is seeking a Service Advisor in Amarillo, Texas. The role involves greeting customers, taking service calls, preparing repair quotes, and monitoring job progress. An ideal candidate would have a high school diploma and at least 2 years in customer service within a vehicle setting.

Benefits include employee discounts, medical and dental insurance, paid time off, and a 401k plan with employer match.

Qualifications

• 2+ years of experience in a customer service role in a vehicle environment preferred.
• Valid driver's license required.

Responsibilities

• Greet customers entering the service department.
• Handle incoming service department calls regarding repairs.
• Prepare quotes on repair jobs and obtain customer approvals.
• Monitor job progress and update customers.

Skills

Customer Service Relations

Up-selling

Education

High School Diploma or GED

Job description

Service Advisor Responsibilities

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open Repair Orders and close Repair Orders in times of customer/service overflow
• Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to Up-Sell
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager
• Inspect each departing job for quality and cleanliness
• Finalizes paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements

Education

• A high school diploma or GED is required.

Experience

• Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

• A valid driver’s license is required.

Benefits

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Premier Truck Group is an equal opportunity employer.