Service Advisor

Premiertruck; Salem (OR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Job summary

Premier Truck in Salem, Oregon is seeking a Service Advisor to greet customers and assist in all service needs. You will handle telephone inquiries about pending repairs, prepare quotes, and write service orders. The ideal candidate should have a high school diploma or GED and preferably 2 years of customer service experience in a vehicle environment.

The position offers various benefits including medical, dental, vision insurance, and paid time off.

Qualifications

• Minimum of 2 years’ experience in Customer Service Relations in a vehicle environment.
• Must possess a valid driver’s license.

Responsibilities

• Greet customers entering the service department.
• Assist in preparing repair quotes and writing service orders.
• Monitor job progress and update customers accordingly.
• Promote good housekeeping and safe work practices.

Skills

Customer service relations

Communication skills

Service order management

Education

High school diploma or GED

Job description

Service Advisor Responsibilities

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open Repair Orders and close Repair Orders in times of customer/service overflow
• Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to Up-Sell
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager
• Inspect each departing job for quality and cleanliness
• Finalizes paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements

Education

• A high school diploma or GED is required.

Experience

• Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates

• A valid driver’s license is required.

Benefits

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work-Life Balance

Premier Truck Group is an equal opportunity employer.