Service Advisor

Premiertruck; Fort Worth (TX); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Life insurance

Employee assistance program

Paid holidays and time off

401k with employer match

Training

Work‑Life balance

Job summary

Premier Truck Group in Texas is seeking a Service Advisor to greet customers, assess service needs, and coordinate repairs at the service desk.

You will prepare quotes, open and close repair orders, and support technicians while looking for upsell opportunities. A high school diploma and strong communication are required; benefits include health, vision, dental, 401(k) with match, and paid holidays.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers entering the service desk.
• Take calls and determine action for pending repairs.
• Assist in preparing repair quotes and write service orders.
• Open and close repair orders and monitor progress.
• Upsell service opportunities when appropriate.
• Maintain paperwork and promote safety.

Skills

Customer service

Communication

Sales

Problem solving

Education

High school diploma or GED

Job description

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre‑eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Benefits

• Employee Discounts
• Medical, Dental, and Vision Insurance
• Life Insurance
• Employee Assistant Programs
• Paid Holidays and Paid Time Off
• 401k Plan with Employer Match
• Training
• Work‑Life Balance

Service Advisor Responsibilities

• Responsible for greeting customers coming into the service department for all service needs
• Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
• Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
• Open Repair Orders and close Repair Orders in times of customer/service overflow
• Assist the Shop Supervisor’s in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
• Assist service technicians in identifying opportunities to Up‑Sell
• Report all customer complaints to the Service Manager and/or the Assistant Service Manager
• Inspect each departing job for quality and cleanliness
• Finalize paperwork upon completion of work and at end of shift
• Check all cash schedules daily
• Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
• Promote good housekeeping and safe work practices
• Perform all other duties as assigned

Service Advisor Requirements

Education: A high school diploma or GED is required.

Experience: Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.

Licenses or Certificates: A valid driver’s license is required.

Premier Truck Group is an equal opportunity employer.