Customer-Facing Rental & Service Associate

Ourisman Auto Group; Chantilly (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ourisman Auto Group in Chantilly, VA is seeking a Rental Associate and Customer Representative to greet customers, schedule service, and manage loaner vehicles in a busy service lane.

You will handle PDIs, assist with repairs orders, and ensure excellent customer service throughout the shift (Mon–Fri 7:00am–3:00pm). Training is provided for the right candidate with a positive attitude.

Qualifications

• Excellent verbal communication skills – you must love talking to customers all day.
• Professional, friendly, and positive attitude.
• Ability to handle multiple tasks in a busy service lane.
• Reliable transportation and a valid driver’s license.
• Previous dealership or customer service experience is a plus, but not required – we will train the right person!

Responsibilities

• Greet and assist all incoming customers and vehicles in the Service Lane
• Schedule service appointments efficiently
• Help write repair orders, with a focus on New Car Pre-Delivery Inspections (PDIs)
• Manage the loaner fleet – Make sure that loaners are clean, prepped, and generate loaner vehicle agreements for customers
• Handle after sale, due in deal items for customers
• Deliver outstanding customer service all day

Skills

Customer service

Verbal communication

Multitasking

Driver's license

Positive attitude

Job description

Ourisman Auto Group in Chantilly, VA is seeking a Rental Associate and Customer Representative to greet customers, schedule service, and manage loaner vehicles in a busy service lane.

You will handle PDIs, assist with repairs orders, and ensure excellent customer service throughout the shift (Mon–Fri 7:00am–3:00pm). Training is provided for the right candidate with a positive attitude.