Rental Agent

Ourisman Toyota of Richmond; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

Ourisman Automotive Group seeks a customer-focused Rental Agent to manage vehicle rentals from reservation to return, delivering a seamless and professional experience. The ideal candidate will exhibit exceptional customer service, attention to detail, and thrive in a fast-paced environment.

Responsibilities include greeting customers, preparing rental agreements, managing bookings, and maintaining vehicle cleanliness and inventory.

Qualifications

• Previous customer service experience preferred.
• Ability to follow defined service and sales processes.
• Valid Virginia driver's license required.
• Flexibility to work a varied schedule, including some Saturdays.

Responsibilities

• Greet customers and prepare rental agreements.
• Deliver an exceptional rental experience by maximizing sales and service opportunities.
• Maintain vehicle cleanliness and monitor inventory to ensure availability.
• Respond to telephone and email inquiries promptly and professionally.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Job description

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a customer-focused Rental Agent to join our team. In this role, you will be responsible for managing vehicle rentals while delivering a seamless and professional experience for our customers-from reservation to vehicle return. The ideal candidate will demonstrate exceptional customer service skills, attention to detail, and the ability to thrive in a fast-paced environment.

More about the role

• Deliver an exceptional rental experience by maximizing sales and service opportunities for every customer.
• Greet customers in a professional and friendly manner while preparing rental agreements.
• Provide outstanding customer service in all interactions, ensuring a seamless and positive experience.
• Meet or exceed established sales and service standards.
• Maintain vehicle cleanliness, including washing and vacuuming, as needed.
• Monitor and manage vehicle inventory on a daily basis to ensure availability.
• Respond to telephone and email inquiries promptly, professionally, and in a helpful manner.
• Perform other duties as assigned to support the business needs.

What we look for

• Ability to follow defined service and sales processes effectively.
• Excellent verbal and written communication skills.
• Flexibility to work a varied schedule, including some Saturdays.
• Proficiency in Microsoft Office applications.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Previous customer service or vehicle rental experience preferred.
• Valid Virginia driver's license required.

Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.