Customer Service & Rental Associate — Auto Dealership

Ourisman Chrysler Jeep & Dodge of Alexandria; Chantilly (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Ourisman Chrysler Jeep & Dodge of Alexandria in Chantilly, VA is seeking a Rental Associate and Customer Representative to welcome customers, schedule service, and assist with repair orders. The role emphasizes friendly, proactive service in a high-volume service lane.

You will also manage the loaner fleet, ensure vehicles are clean and prepped, and handle loaner agreements while delivering top-notch customer support throughout your shift.

Qualifications

• Excellent verbal communication skills and a friendly, professional demeanor.
• Customer-focused approach with ability to handle multiple tasks in a busy lane.
• Reliable transportation and a valid driver’s license.
• Dealership or customer service experience is a plus, training provided.
• Willingness to learn and grow with the team.

Responsibilities

• Greet and assist all incoming customers and vehicles in the Service Lane.
• Schedule service appointments efficiently and accurately.
• Help write repair orders, focusing on PDIs for new cars.
• Manage the loaner fleet, keeping loaners clean and prepped.
• Generate loaner vehicle agreements for customers.
• Deliver outstanding customer service throughout the day.

Skills

Verbal communication

Customer service

Multitasking

Reliability

Driver's license

Job description

Ourisman Chrysler Jeep & Dodge of Alexandria in Chantilly, VA is seeking a Rental Associate and Customer Representative to welcome customers, schedule service, and assist with repair orders. The role emphasizes friendly, proactive service in a high-volume service lane.

You will also manage the loaner fleet, ensure vehicles are clean and prepped, and handle loaner agreements while delivering top-notch customer support throughout your shift.