Customer-Facing Project Coordinator

Cutting-Edge-Countertops; Perrysburg (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Cutting Edge Countertops in Perrysburg, OH is seeking a Project Coordinator to serve as the primary link between customers and production teams. You will keep custom projects organized, communicate clearly, follow through on commitments, and help resolve customer concerns with professionalism and care.

You thrive in a fast-moving, project-based environment, take ownership, ask thoughtful questions, stay calm under pressure, and keep the customer experience at the center of every interaction.

Qualifications

• A customer-first mindset: you understand that clear communication, timely follow-up, and professional problem solving create confidence for customers and internal teams.
• Strong ownership and follow-through: you take responsibility for details, commitments, and next steps from the first customer conversation through project completion.
• Organization under pressure: you can manage multiple custom projects, shifting priorities, and time-sensitive requests without losing accuracy or composure.
• Confidence with details: you are comfortable reviewing specifications, asking clarifying questions, documenting information accurately, and catching potential issues early.
• Calm, respectful communication: you listen well, explain next steps clearly, and handle difficult conversations with patience, professionalism, and good judgment.

Responsibilities

• Serve as the primary point of contact for customers, providing timely, clear, and professional communication from quote through order completion.
• Keep customers informed on project status, next steps, timing, and changes while following through on commitments.
• Help customers understand their countertop options, including product choices, edge profiles, upgrades, and available add-ons such as chip minimizers, so they can make informed purchasing decisions.
• Act as the bridge between customers, sales, production, scheduling, and installation teams to ensure project details are accurate and actionable.
• Manage multiple custom projects while organizing schedules, specifications, approvals, documentation, and customer communications.
• Enter, verify, and maintain complete project information in internal systems to support accurate and timely execution.
• Review customer-supplied specifications, identify missing or conflicting details, ask clarifying questions, and coordinate corrections before work moves forward.
• Listen to customer concerns, stay composed during difficult conversations, and help resolve issues with professionalism and practical solutions.
• Anticipate risks, communicate changes promptly, and partner with internal teams to keep projects moving toward the promised outcome.

Skills

customer-first mindset

ownership & follow-through

organization under pressure

attention to details

calm, respectful communication

Job description

Cutting Edge Countertops in Perrysburg, OH is seeking a Project Coordinator to serve as the primary link between customers and production teams. You will keep custom projects organized, communicate clearly, follow through on commitments, and help resolve customer concerns with professionalism and care.

You thrive in a fast-moving, project-based environment, take ownership, ask thoughtful questions, stay calm under pressure, and keep the customer experience at the center of every interaction.