Customer-Focused Project Coordinator

FloForm Countertops; Portland (OR); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental/vision

Life insurance

EAP

FSA

401k

Paid time off

Growth opportunities

Job summary

FLOFORM Countertops in Portland, OR is seeking a full-time Project Coordinator to manage customer inquiries from inquiry to order completion. You will prepare estimates, interpret blueprints, and coordinate with internal teams to move projects forward while maintaining accuracy and professionalism.

The ideal candidate is organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment, with strong communication skills and a customer-focused mindset.

Qualifications

• 2+ years of customer service experience; experience in the countertop, construction, building materials, or related industry is preferred.
• Experience with estimating, blueprint interpretation, and measurements preferred.
• Interior design or related experience is an asset.
• Strong computer skills, including Microsoft Office; ability to learn company-specific software and systems.
• Valid driver’s license and ability to successfully complete a background check.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic mathematical skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional and diplomatic approach to challenging customer situations.

Responsibilities

• Prepare estimates by reviewing blueprints, specifications, and measurements.
• Provide customers with accurate pricing, product information, lead times, and shipping or installation expectations.
• Assist customers in person, by phone, and through email.
• Prepare and process customer quotes and orders accurately and efficiently.
• Enter orders and quotes into company systems and confirm product availability.
• Coordinate with sales, production, installation, and other departments to ensure projects move forward smoothly.
• Proactively communicate with customers regarding order status, product selections, timelines, and any changes or delays.
• Assist customers with product selection and provide knowledgeable guidance on available options.
• Maintain accurate customer records and documentation.
• Address customer concerns and service issues professionally, escalating when appropriate.
• Resolve pricing, invoicing, credit, payment, and shipping discrepancies in coordination with the appropriate departments.
• Maintain current pricing information and ensure orders are priced accurately.
• Support showroom presentation, including displays and general cleanliness.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem-solving

Multi-tasking

Mathematical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FLOFORM Countertops in Portland, OR is seeking a full-time Project Coordinator to manage customer inquiries from inquiry to order completion. You will prepare estimates, interpret blueprints, and coordinate with internal teams to move projects forward while maintaining accuracy and professionalism.

The ideal candidate is organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment, with strong communication skills and a customer-focused mindset.