Customer-Centric Project Coordinator

Johnson-Granite,-Inc.; Mount Airy (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Johnson-Granite, Inc. is seeking a Project Coordinator to serve as the central link between Sales, Operations, Production, and customers during the early phase of each project.

You will gather details, coordinate information, support customer communication, and ensure projects are prepared for handoff to Operations. You will help keep projects organized, accurate, and on schedule, facilitating smooth transitions from sales to execution while maintaining excellent customer service and workflow

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Proficiency with computers, scheduling systems, and basic office software.

Responsibilities

• Support the sales team by organizing and managing project information.
• Assist with quoting and showroom coverage as needed.
• Review quotes, selections, measurements, drawings, and customer specifications for completeness and accuracy
• Coordinate communication between customers, sales representatives and other team members.
• Assist customers with product questions, and project updates
• Track project progress and proactively identify missing information or potential delays
• Prepare projects for transition to Operations for advanced execution and issue resolution
• Maintain accurate records within company systems and project tracking tools
• Collaborate with internal departments to support workflow efficiency and customer satisfaction
• Help uphold company standards for communication, organization, and service excellence.

Skills

Organizational skills

Communication

Project management

Attention to detail

Customer service

Scheduling systems

Computer proficiency

Industry experience (construction/ren/

Job description

Johnson-Granite, Inc. is seeking a Project Coordinator to serve as the central link between Sales, Operations, Production, and customers during the early phase of each project.

You will gather details, coordinate information, support customer communication, and ensure projects are prepared for handoff to Operations. You will help keep projects organized, accurate, and on schedule, facilitating smooth transitions from sales to execution while maintaining excellent customer service and workflow