Project Coordinator: Estimating, Scheduling & Customer Care

Floform; Portland (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision & Prescription

Life & AD&D Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

401(k) retirement plan

Paid Time Off

Growth and advancement opportunities

Job summary

FLOFORM Countertops in Portland, OR is seeking a full-time Project Coordinator to manage from inquiry to order completion. You will prepare estimates, review blueprints, process orders, and coordinate with sales, production and installation teams while guiding customers through product selection.

The role emphasizes organization, attention to detail, and excellent communication as you manage multiple projects and maintain accurate records for timely deliveries.

Qualifications

• 2+ years of customer service experience; experience in countertops, construction, building materials, or related industry is preferred.
• Experience with estimating, blueprint interpretation, and measurements preferred.
• Interior design or related experience is an asset.

Responsibilities

• Prepare estimates by reviewing blueprints, specifications, and measurements.
• Provide customers with accurate pricing, product information, lead times, and shipping or installation expectations.
• Assist customers in person, by phone, and through email.
• Prepare and process customer quotes and orders accurately and efficiently.
• Enter orders and quotes into company systems and confirm product availability.
• Coordinate with sales, production, installation, and other departments to ensure projects move forward smoothly.
• Proactively communicate with customers regarding order status, product selections, timelines, and any changes or delays.
• Assist customers with product selection and provide knowledgeable guidance on available options.
• Maintain accurate customer records and documentation.
• Address customer concerns and service issues professionally, escalating when appropriate.
• Resolve pricing, invoicing, credit, payment, and shipping discrepancies in coordination with the appropriate departments.
• Maintain current pricing information and ensure orders are priced accurately.
• Support showroom presentation, including displays and general cleanliness.

Skills

Customer service

Communication

Organization

Detail-oriented

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FLOFORM Countertops in Portland, OR is seeking a full-time Project Coordinator to manage from inquiry to order completion. You will prepare estimates, review blueprints, process orders, and coordinate with sales, production and installation teams while guiding customers through product selection.

The role emphasizes organization, attention to detail, and excellent communication as you manage multiple projects and maintain accurate records for timely deliveries.