Customer Experience Associate I — Grow & Impact

DriSteem Corporation; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Job summary

DriSteem Corporation in Minneapolis, MN is seeking a Customer Service Representative I to deliver outstanding support to customers by phone and email, process orders, and resolve issues. You will work with manufacturing reps, sales teams, and internal partners to ensure accuracy and quality in every interaction.

You will gain foundational product knowledge, exposure to customers, and opportunities to advance into sales or other roles within the organization based on performance and fit.

Qualifications

• 0–2 years' experience in customer service.
• Basic computer skills with Microsoft Word, Excel, and Outlook.
• Proactive, self-driven approach.
• Strong verbal and written communication.
• Ability to collaborate across teams.

Responsibilities

• Serve as a key point of contact for customers, providing prompt, professional support through phone and email.
• Process parts, warranty, and replacement orders while ensuring accuracy and attention to detail.
• Coordinate Return Material Authorizations (RMAs) and help customers navigate solutions when issues arise.
• Partner with internal teams to communicate customer feedback, product concerns, and quality-related issues.
• Maintain accurate records and data within our ERP system (Syteline).
• Contribute to a culture of continuous improvement by supporting quality initiatives and ISO 9001 standards.
• Support front desk and customer communication activities as needed, helping create a positive experience for everyone who interacts with our company.

Skills

Customer service

Communication

Problem solving

Time management

Tools

Microsoft Word

Excel

Outlook

Job description

DriSteem Corporation in Minneapolis, MN is seeking a Customer Service Representative I to deliver outstanding support to customers by phone and email, process orders, and resolve issues. You will work with manufacturing reps, sales teams, and internal partners to ensure accuracy and quality in every interaction.

You will gain foundational product knowledge, exposure to customers, and opportunities to advance into sales or other roles within the organization based on performance and fit.