Customer-Facing Loss Prevention Specialist

Ross Stores, Inc.; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

Ross Stores, Inc. seeks a Loss Prevention Specialist to maintain a safe store environment, deter theft, and uphold brand standards. This role involves greeting customers with a friendly, alert presence and collaborating with store leadership to minimize risk.

The ideal candidate has at least one year of retail supervisory experience or similar training, strong communication skills, and a commitment to excellent customer service and conflict resolution.

Qualifications

• Strong communication skills and excellent customer service.
• Proven ability to resolve conflicts.
• Ability to build and maintain relationships with store team.
• Demonstrated willingness to collaborate with internal/external partners.

Responsibilities

• Provide visible presence at store entrances/exits to deter theft and ensure safety.
• Walk the sales floor to identify potential theft indicators and address issues as directed by leadership.
• Collaborate with Store Leadership to ensure compliance with Loss Prevention directives.
• Train and educate Associates on shortage reduction initiatives and proper procedures.
• Represent the Ross Stores brand professionally in all interactions.

Skills

Customer service

Communication

Conflict resolution

Team collaboration

Security awareness

Education

High School education or equivalent

AA degree preferred

Job description

Ross Stores, Inc. seeks a Loss Prevention Specialist to maintain a safe store environment, deter theft, and uphold brand standards. This role involves greeting customers with a friendly, alert presence and collaborating with store leadership to minimize risk.

The ideal candidate has at least one year of retail supervisory experience or similar training, strong communication skills, and a commitment to excellent customer service and conflict resolution.