Retail Loss Prevention & Customer Safety Specialist

Ross Stores; Whitehall Township (MI); On-site; USD 29,000 - 42,000; Full time

Job summary

Ross Stores is seeking a Loss Prevention Specialist to maintain a safe and secure store environment, greet customers, and deter theft. The role emphasizes visible presence at entrances, collaboration with leadership, and adherence to company policies and training requirements.

The position requires experience in retail or loss prevention, with a focus on maintaining professional appearance and strong communication skills to support brand and store operations.

Qualifications

• Excellent communication skills and customer service orientation.
• Ability to resolve conflicts and maintain positive relationships with store staff and customers.
• Demonstrated respect and professionalism in interactions with customers and associates.

Responsibilities

• Maintain safe and secure store environment; deter theft and fraud.
• Greet customers and assist with inquiries to enhance loss prevention efforts.
• Collaborate with store leadership and loss prevention teams to minimize operational shortage.

Skills

Strong communication

Customer service

Conflict resolution

Relationship building

Adaptability

Education

High School diploma or equivalent

AA degree preferred

Job description

Ross Stores is seeking a Loss Prevention Specialist to maintain a safe and secure store environment, greet customers, and deter theft. The role emphasizes visible presence at entrances, collaboration with leadership, and adherence to company policies and training requirements.

The position requires experience in retail or loss prevention, with a focus on maintaining professional appearance and strong communication skills to support brand and store operations.