IT Field Service Technician

Insight Recruitment; Columbus (NE); On-site; USD 28,000 - 39,000; Full time

Job summary

Insight Recruitment in Nebraska is seeking an IT Field Service Technician to support businesses throughout the region. You will travel to customer sites to install, configure, troubleshoot, and support devices, gaining hands-on experience with a variety of technologies and environments.

This role offers opportunities to grow skills by collaborating with IT professionals and servicing mobile devices, printers, and Microsoft 365, while providing excellent customer service and clear service

Qualifications

• 1–2 years of IT support or field service experience.
• Hands-on hardware, software, and business tech troubleshooting.
• Familiar with Windows environments, Microsoft 365, printers, mobile devices, and basic networking.
• Strong problem-solving and ability to work independently.

Responsibilities

• Travel to customer locations to install, configure, troubleshoot, and support devices.
• Perform workstation installations, hardware replacements, and upgrades.
• Assist with hardware, software, connectivity, and IT support issues.
• Support office moves and equipment relocations.
• Troubleshoot Microsoft 365, printers, scanners, mobile devices, and basic networking.
• Verify equipment and systems function properly before service visits.
• Maintain documentation and communicate updates to customers and internal team members.
• Collaborate with IT professionals to resolve issues and escalate complex problems when needed.
• Provide remote support when not at customer sites.

Skills

Troubleshooting

IT support

Windows OS

Microsoft 365

Printers

Mobile devices

Networking basics

Independent work

Job description

Are you an IT professional who enjoys hands-on troubleshooting, working directly with customers, and having variety in your day? We're partnering with a growing, Nebraska-based technology services company seeking an IT Field Service Technician to support businesses and organizations throughout the region.

This is an opportunity to join a collaborative, close-knit team where employees are encouraged to develop their technical skills and grow professionally. You'll work with a variety of customers, technologies, and environments, gaining experience that can lead to more advanced IT support and engineering opportunities.

What You'll Do

• Travel to customer locations to install, configure, troubleshoot, and support computers, printers, mobile devices, and other business technology.
• Perform workstation installations, hardware replacements, equipment upgrades, and technology refresh projects.
• Assist customers with hardware, software, connectivity, and general IT support issues.
• Support office moves and technology equipment relocations.
• Troubleshoot issues involving Microsoft 365, printers, scanners, mobile devices, and basic network connectivity.
• Verify that equipment and systems are functioning properly before completing service visits.
• Maintain accurate documentation of service activities and communicate updates to customers and internal team members.
• Collaborate with other IT professionals to resolve technical issues and esc... more complex problems when needed.
• Provide remote technical support and assist with incoming service requests when not working at customer locations.

What We're Looking For

• Previous professional IT support, desktop support, or field service experience preferred. Candidates with approximately 1-2 years of relevant experience are encouraged to apply.
• Hands-on experience troubleshooting computer hardware, software, and common business technology.
• Familiarity with Windows environments, Microsoft 365, printers, mobile devices, and basic networking concepts.
• Strong problem-solving skills and the ability to work independently