Customer-Facing Forward Deployed Engineer

Telnyx54; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Telnyx is seeking a Forward Deployed Engineer in the United States who will embed with enterprise customers to architect and ship production systems on Telnyx's global network including voice, messaging, AI, and wireless. This role focuses on building real solutions that work at scale, not demos.

You will own the customer outcome from POC to production go-live, collaborating with Product and Engineering to shape the roadmap while traveling 10–30% to customer sites for deployments and workshops.

Qualifications

• CS degree or equivalent experience.
• 3+ years building software or doing technical consulting.
• Proficiency in Python, Node.js, and Go.
• Strong API fluency and cloud-native instincts.
• Exposure to SIP, WebRTC, or real-time voice/messaging systems.
• Ability to translate issues into root cause and fix them.
• Comfortable on customer sites and in high-stakes technical conversations.

Responsibilities

• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand.
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC.
• Lead POCs, pilots, and production launches from whiteboard to go-live.
• Own customer outcomes—stay engaged until the solution is live and stable.
• Collaborate with Product and Engineering to shape the roadmap based on field insights.
• Create clear technical documentation, runbooks, and maintainable solutions for handoff.
• Troubleshoot and resolve complex integration issues alongside customer teams.

Skills

Python

Node.js

Go

APIs

SIP

WebRTC

Customer-facing

Education

CS degree

Tools

Docker

Kubernetes

CI/CD

Job description

Telnyx is seeking a Forward Deployed Engineer in the United States who will embed with enterprise customers to architect and ship production systems on Telnyx's global network including voice, messaging, AI, and wireless. This role focuses on building real solutions that work at scale, not demos.

You will own the customer outcome from POC to production go-live, collaborating with Product and Engineering to shape the roadmap while traveling 10–30% to customer sites for deployments and workshops.