Field Solutions Engineer - AI & Real-Time Communications

Telnyx; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Telnyx is seeking a Forward Deployed Engineer to embed with enterprise customers and architect and ship production systems on our global network—voice, messaging, AI, and wireless. This role blends engineering rigor with customer success, ownership from POC to production go-live, and travel to customer sites.

You’ll lead pilots, deploy custom implementations, and collaborate with Product/Engineering to shape the roadmap based on field insights. 10–30% travel required.

Qualifications

• CS degree or equivalent experience.
• 3+ years building software or doing technical consulting.
• Proficiency in Python, Node.js and Go; strong API fluency.

Responsibilities

• Embed with enterprise customers to understand their workflows and integration challenges.
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs, WebRTC.
• Lead POCs, pilots, and production launches from whiteboard to go-live.
• Own customer outcomes and stay engaged until the solution is live and stable.
• Collaborate with Product and Engineering to shape the roadmap from field insights.
• Create clear technical docs and runbooks; troubleshoot integration issues.

Skills

Python

Node.js

Go

API fluency

SIP / WebRTC

Real-time communications

Cloud-native thinking

Education

CS degree or equivalent experience

Tools

Docker

Kubernetes

Job description

Telnyx is seeking a Forward Deployed Engineer to embed with enterprise customers and architect and ship production systems on our global network—voice, messaging, AI, and wireless. This role blends engineering rigor with customer success, ownership from POC to production go-live, and travel to customer sites.

You’ll lead pilots, deploy custom implementations, and collaborate with Product/Engineering to shape the roadmap based on field insights. 10–30% travel required.