Customer-Facing Flooring Install Coordinator

Service Pros Installation Group, Inc.; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dental Insurance

401K Company Match

PTO – Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group, Inc. is seeking a Flooring Installation Coordinator who will focus on delivering excellent customer service.

The role partners with Lowe’s Installed Sales staff and contractors to ensure satisfaction, reviews orders, schedules installs, and oversees the installation process. Responsibilities include resolving issues, coordinating deliveries, and following up with customers to confirm satisfaction of flooring projects.

Qualifications

• Customer service experience is a plus.
• Ability to review contracts and coordinate installations.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Review contracts and verify information for accuracy.
• Schedule installations with customers and contractors.
• Coordinate product delivery and oversee the installation process.
• Follow up with customers to ensure satisfaction.

Skills

Customer service

Multitasking

Organizational skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Database/spreadsheet software

Job description

Service Pros Installation Group, Inc. is seeking a Flooring Installation Coordinator who will focus on delivering excellent customer service.

The role partners with Lowe’s Installed Sales staff and contractors to ensure satisfaction, reviews orders, schedules installs, and oversees the installation process. Responsibilities include resolving issues, coordinating deliveries, and following up with customers to confirm satisfaction of flooring projects.