Installation Coordinator

Service Pros Installation Group, INC; Greer (SC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Dental Insurance

Disability Insurance

Life Insurance

Medical Insurance

Vision Insurance

401K Company Match

PTO - Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group, INC is looking for a Flooring Installation Coordinator who prioritizes customer service while coordinating with Lowe's Installed Sales staff and our contractors to ensure satisfaction and timely flooring installations.

The role involves reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to confirm their satisfaction with the projects.

Qualifications

• High school diploma or GED required with 1–2 years related experience or training.
• Basic tech skills to use multiple screens and MS Office applications.
• Ability to stay organized to support contractors and customers.

Responsibilities

• Review work orders for accuracy and resolve labor/product issues.
• Schedule customers and contractors for installations and appointments.
• Review project details with contractors prior to installation.
• Receive and resolve customer complaints and perform follow-up calls.
• Maintain inventory levels and stage materials for crew loads.
• Load/unload trucks with forklift or manually as needed.

Skills

Customer service

Basic computer skills

Microsoft Office

Education

High school diploma or GED

Tools

Forklift operation

Job description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship

People

Integrity

Growth

Role Description:

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties and Responsibilities:

• Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
• Schedules customers and Contractors for installations and other appointments.
• Reviews project details for each job with the appropriate Contractor prior to the installation.
• Receives and solves customer complaints, issues, and performs customer follow-up calls.
• Ensures inventory levels are maintained and stages materials for crew load outs.
• Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Requirements

Qualifications:

• High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
• Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
• Must be able to remain organized and efficient to support the Contractors and customers.

Schedule: Day shift

Benefits:

• Dental, Disability, Life, Medical and Vision Insurance
• 401K Company Match
• PTO - Paid Time Off
• Holiday Pay

Physical Environment

• Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.