Flooring Services Operations Manager

Service Pros Installation Group, INC.; Arbutus (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Service Pros Installation Group, Inc. is seeking a Service Manager to oversee the in-house installation team across Lowe’s projects.

You will lead the Installation Coordinator Team, ensure on-time, high-quality flooring installations, and strengthen relationships with Lowe’s and customers. This on-site role requires 1–2 years of customer service management, 3+ years flooring experience, and a commitment to teamwork, problem-solving, and ethical conduct.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service management experience.
• 3+ years flooring experience preferred.
• Ability to collaborate in a team.
• Strong problem-solving abilities.
• Commitment to ethical conduct and professionalism.

Responsibilities

• Oversee day-to-day functions of the Installation Coordinator Team.
• In-store (Lowe’s) support, engagement, focused on sales and education.
• Engagement in the Lowe’s Executive/VIP Program.
• Ensure high-quality installations that exceed customer expectations.
• Maintain excellent customer satisfaction scores.
• Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
• Manage relationships, negotiate pricing, and authorize payments for services.
• Analyze job profit margins and make informed decisions.
• Resolve escalated customer issues and conduct site visits when necessary.
• Provide guidance to installers and customers on installation and products.

Skills

Customer service management

Team collaboration

Problem solving

Ethical conduct

Education

High school diploma or GED

Tools

Forklift operation

Job description

Service Pros Installation Group, Inc. is seeking a Service Manager to oversee the in-house installation team across Lowe’s projects.

You will lead the Installation Coordinator Team, ensure on-time, high-quality flooring installations, and strengthen relationships with Lowe’s and customers. This on-site role requires 1–2 years of customer service management, 3+ years flooring experience, and a commitment to teamwork, problem-solving, and ethical conduct.