Installation Coordinator

Service Pros Installation Group, INC

San Antonio (TX)

On-site

USD 36,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Dental Insurance

Disability Insurance

Life Insurance

Medical Insurance

Vision Insurance

401K Company Match

PTO - Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group is seeking a Flooring Installation Coordinator who focuses on delivering exceptional customer service while coordinating with Lowe's Installed Sales staff and our contractors to ensure satisfaction on every project.

The role handles reviewing contracts, scheduling installs, tracking materials, overseeing the installation process, and following up with customers to guarantee quality results.

Qualifications

High school diploma or GED with 1–2 years related experience.
Customer service experience is a plus.
Basic tech skills with MS Office and database/spreadsheet software.

Responsibilities

Review work orders for accuracy and resolve issues.
Schedule customers and contractors for installations.
Review project details with contractors prior to installation.
Handle customer complaints and follow up with customers.
Maintain inventory levels and stage materials for crew load outs.
Load and unload trucks as needed.

Skills

Customer service

Organization

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Database software

Spreadsheet software

Job description

About Us:

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe's Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship

People

Integrity

Growth

Role Description:

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties and Responsibilities:

Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
Schedules customers and Contractors for installations and other appointments.
Reviews project details for each job with the appropriate Contractor prior to the installation.
Receives and solves customer complaints, issues, and performs customer follow-up calls.
Ensures inventory levels are maintained and stages materials for crew load outs.
Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Requirements

Qualifications:

High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
Must be able to remain organized and efficient to support the Contractors and customers.

Schedule: Day shift

Benefits: