Customer-Facing Deployment Engineer for AI & Communications

telnyx54; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Telnyx is seeking a Forward Deployed Engineer to embed with enterprise customers, architecting and shipping production systems across voice, messaging, AI, and wireless connectivity. You’ll work hands-on from whiteboard sketches through pilots and go-lives, often traveling on-site for deployments and workshops.

Responsibilities include mapping workflows, deploying AI voice assistants and WebRTC integrations, leading POCs and launches, and delivering clear docs and hand-off materials.

Qualifications

• CS degree or equivalent practical experience.
• 3+ years of software engineering or technical consulting experience.
• Proficiency in multiple languages such as Python, Node.js, or Go.
• Strong API fluency, event-driven thinking, and cloud-native instincts.
• Exposure to SIP, WebRTC, or real-time voice and messaging systems.
• Ability to translate vague problem reports ("it's not working") into concrete root causes.
• Comfort working on customer sites and leading high-stakes technical conversations.

Responsibilities

• Embed with enterprise customers to map their communications workflows, AI use cases, and integration challenges.
• Build and deploy custom implementations including AI voice assistants, voice/messaging/fax/wireless APIs, and WebRTC integrations.
• Lead POCs, pilots, and production launches end-to-end.
• Own customer outcomes, staying engaged until solutions are live and stable.
• Partner with product and engineering teams to channel field insights into the platform roadmap.
• Produce clear technical documentation, runbooks, and maintainable hand-off packages.
• Debug and resolve complex integration issues alongside customer engineering teams.

Skills

Python

Node.js

Go

API fluency

Cloud-native

Real-time comms

On-site engagement

Education

CS degree or equivalent experience

Tools

Docker

Kubernetes

CI/CD

Job description

Telnyx is seeking a Forward Deployed Engineer to embed with enterprise customers, architecting and shipping production systems across voice, messaging, AI, and wireless connectivity. You’ll work hands-on from whiteboard sketches through pilots and go-lives, often traveling on-site for deployments and workshops.

Responsibilities include mapping workflows, deploying AI voice assistants and WebRTC integrations, leading POCs and launches, and delivering clear docs and hand-off materials.