Forward Deployed Engineer (Remote)

telnyx54; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Telnyx is seeking a Forward Deployed Engineer to embed with enterprise customers, architecting and shipping production systems across voice, messaging, AI, and wireless connectivity. You’ll work hands-on from whiteboard sketches through pilots and go-lives, often traveling on-site for deployments and workshops.

Responsibilities include mapping workflows, deploying AI voice assistants and WebRTC integrations, leading POCs and launches, and delivering clear docs and hand-off materials.

Qualifications

• CS degree or equivalent practical experience.
• 3+ years of software engineering or technical consulting experience.
• Proficiency in multiple languages such as Python, Node.js, or Go.
• Strong API fluency, event-driven thinking, and cloud-native instincts.
• Exposure to SIP, WebRTC, or real-time voice and messaging systems.
• Ability to translate vague problem reports ("it's not working") into concrete root causes.
• Comfort working on customer sites and leading high-stakes technical conversations.

Responsibilities

• Embed with enterprise customers to map their communications workflows, AI use cases, and integration challenges.
• Build and deploy custom implementations including AI voice assistants, voice/messaging/fax/wireless APIs, and WebRTC integrations.
• Lead POCs, pilots, and production launches end-to-end.
• Own customer outcomes, staying engaged until solutions are live and stable.
• Partner with product and engineering teams to channel field insights into the platform roadmap.
• Produce clear technical documentation, runbooks, and maintainable hand-off packages.
• Debug and resolve complex integration issues alongside customer engineering teams.

Skills

Python

Node.js

Go

API fluency

Cloud-native

Real-time comms

On-site engagement

Education

CS degree or equivalent experience

Tools

Docker

Kubernetes

CI/CD

Job description

Role overview

A Forward Deployed Engineer embeds directly with enterprise customers to architect and ship production systems on a global communications network spanning voice, messaging, AI, and wireless connectivity. The role sits at the intersection of hands‑on engineering and customer success, taking solutions from whiteboard sketch through pilot, POC, and production go‑live. Expect roughly 10–30% travel for on‑site deployments, workshops, and escalations.

Responsibilities

• Embed with enterprise customers to map their communications workflows, AI use cases, and integration challenges
• Build and deploy custom implementations including AI voice assistants, voice/messaging/fax/wireless APIs, and WebRTC integrations
• Lead POCs, pilots, and production launches end-to‑to‑end
• Own customer outcomes, staying engaged until solutions are live and stable
• Partner with product and engineering teams to channel field insights into the platform roadmap
• Produce clear technical documentation, runbooks, and maintainable hand‑off packages
• Debug and resolve complex integration issues alongside customer engineering teams

Requirements

• CS degree or equivalent practical experience
• 3+ years of software engineering or technical consulting experience
• Proficiency in multiple languages such as Python, Node.js, or Go
• Strong API fluency, event‑driven thinking, and cloud‑native instincts
• Exposure to SIP, WebRTC, or real‑time voice and messaging systems
• Ability to translate vague problem reports ("it's not working") into concrete root causes
• Comfort working on customer sites and leading high‑stakes technical conversations

Nice to have

• Experience with AI voice assistants, STT, or LLM‑based conversational systems
• SQL proficiency across Postgres, MySQL, or Oracle
• ETL and data wrangling experience
• DevOps fundamentals including Docker, Kubernetes, and CI/CD
• Background in telecom, CPaaS, or high‑growth SaaS
• Security mindset covering IAM, encryption, and audit logging