Customer-Facing BI & Data Analytics Solutions Architect

ServiceNow; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

ServiceNow seeks an experienced customer-facing technical consultant to drive successful delivery of the Pyramid platform. You will become a platform expert and advise clients on best practices to maximise ROI, helping enterprises unlock value from BI, analytics, and data science initiatives.

In this role you will assist clients with cloud or on-premise BI solutions, collaborate with Customer Success managers to drive expansion, and bring strong SQL and Python skills to integrate Pyramid with

Qualifications

• Experience in customer-facing delivery, consulting, or professional services.
• Familiarity with BI tools (Pyramid, Tableau, Power BI) and data technologies (SQL, Python).

Responsibilities

• Serve as a trusted customer-facing technical consultant for the Pyramid platform.
• Become a platform expert and advise on best practices to maximise ROI.
• Assist clients with cloud or on-premise BI, analytics, and data science solutions.
• Collaborate with CSM to drive expansion and upsell activities.

Skills

Customer-facing delivery

Consulting

Professional services

Tools

Pyramid

Tableau

Power BI

SQL

Python

Job description

ServiceNow seeks an experienced customer-facing technical consultant to drive successful delivery of the Pyramid platform. You will become a platform expert and advise clients on best practices to maximise ROI, helping enterprises unlock value from BI, analytics, and data science initiatives.

In this role you will assist clients with cloud or on-premise BI solutions, collaborate with Customer Success managers to drive expansion, and bring strong SQL and Python skills to integrate Pyramid with