Customer-Facing AI Deployment Engineer

Workday, Inc. (old); United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Workday is seeking a Forward Deployed Engineer to work directly with early customers to deploy and optimize AI products and agents.

You will partner with product and engineering teams as an extension of internal managers, running EA deployments end-to-end and ensuring customer success with clear communication.

This hands-on role demands problem-solving, ownership, and the ability to transform field feedback into concrete improvements while helping customers scale the solutions.

Qualifications

• 5+ years in enterprise software consulting or solutions engineering.
• Experience implementing complex enterprise systems.
• Strong communication and client-facing skills.
• Willingness to travel up to 20%.

Responsibilities

• Support customer discovery to understand goals and requirements.
• Serve as technical contact for design partners and EA customers.
• Execute EA deployments end-to-end: implement, configure, and troubleshoot solutions.
• Analyze tenant data, configurations, and workflows to evaluate agent performance.
• Triage issues, distinguishing between bugs, configuration errors, and product gaps.
• Maintain clear status updates and track deployment risks and next steps.
• Translate customer feedback into detailed bug reports for core engineering.
• Assist in evaluating pre-GA stage gates and graduation metrics.
• Document deployment playbooks and troubleshooting guides.
• Collaborate with program managers and Workday Services leads.
• Support early GA releases until product graduation criteria are achieved.

Skills

Tech consulting

Solutions engineering

Implementation

Product management

Customer support

Tools

Workday

Job description

Workday is seeking a Forward Deployed Engineer to work directly with early customers to deploy and optimize AI products and agents.

You will partner with product and engineering teams as an extension of internal managers, running EA deployments end-to-end and ensuring customer success with clear communication.

This hands-on role demands problem-solving, ownership, and the ability to transform field feedback into concrete improvements while helping customers scale the solutions.