Senior AI Forward‑Deployed Engineer (Enterprise)

Workday, Inc. (old); Boulder (CO); Hybrid; USD 156,000 - 234,000; Full time

Job summary

Workday is seeking a Forward Deployed Engineer to join the AI Products team. You will deploy, configure, and improve our AI agents at early customer sites, acting as an extension of product managers and engineers.

You’ll run EA deployments end to end, translate customer data into actionable insights, and drive rapid iteration with direct feedback. You’ll work closely with HR, Finance, IT and senior leaders, travel up to 20% to customer sites, and help define pre-GA gates and graduation criteria

Qualifications

• 7+ years of experience in product management, consulting, solutions engineering, implementation, or customer support within complex enterprise environments.
• Willingness and ability to travel up to 20% to customer sites as needed.

Responsibilities

• Lead customer discovery to understand each customer's goals and success criteria.
• Act as day-to-day lead for design partners and EA customers with executives across HR, Finance, and IT.
• Run EA deployments end to end: implement, configure, debug, and improve with rapid iteration and customer feedback.
• Interpret customer tenant data and workflows to assess agent performance.
• Triage issues, categorize bugs vs configuration gaps, and route to owners with urgency.
• Keep customers and internal teams updated on status, risks, and next steps.
• Turn feedback into clear problem statements and reproducible evidence for product/en engineering.
• Help define pre-GA stage gates and graduation scorecards for the product.
• Build playbooks, configuration patterns, and known-issue guides for scaling deployments.
• Partner with the product manager and Workday Services lead on each project.
• Stay engaged through early GA and remain a point of contact for future releases.

Skills

Customer discovery

Stakeholder management

Deployment leadership

AI/ML deployments

Travel readiness

Clear communication

Job description

Workday is seeking a Forward Deployed Engineer to join the AI Products team. You will deploy, configure, and improve our AI agents at early customer sites, acting as an extension of product managers and engineers.

You’ll run EA deployments end to end, translate customer data into actionable insights, and drive rapid iteration with direct feedback. You’ll work closely with HR, Finance, IT and senior leaders, travel up to 20% to customer sites, and help define pre-GA gates and graduation criteria