Lead AI Deployment Engineer – Customer-Facing

Workday, Inc.; Pleasanton (CA); Híbrido; USD 176.000 - 264.000; Jornada completa

Descripción de la vacante

Workday, Inc. in Pleasanton, CA, is seeking a Forward Deployed Engineer to deploy and optimize AI products for key customers. You will work with product and engineering teams to run EA programs, tailor deployments to real customer environments, and drive early customer success, with travel up to 20% to customer sites.

The role emphasizes hands-on exploration, rapid iteration, and close collaboration with partners across HR, Finance, and IT to shape product improvements for real-world usage.

Formación

• 7+ years in product management or related roles in complex enterprise settings.
• Willingness to travel up to 20% to customer sites.
• Experience at Senior/Principal level in enterprise SaaS deployments.

Responsabilidades

• Lead customer discovery to understand goals and success metrics.
• Act as day-to-day lead for design partners and EA customers: set expectations and manage relationships.
• Run EA deployments end to end: implement, configure, debug, and iterate with customer feedback.
• Interpret tenant data, configuration, and workflows to evaluate agent performance.
• Triangulate issues, classify as bugs or config gaps, and route with urgency.
• Keep customers and internal teams updated on status, risks, and next steps.
• Turn customer feedback into clear problem statements and reproduction details for action.
• Help define pre-GA gates and graduation scorecards for the product.
• Build playbooks, configuration patterns, and known-issue guides for scaling deployments.
• Partner with product managers and Workday Services leads on each project.
• Stay engaged through early GA and remain a point of contact for major customers.

Conocimientos

Senior PM experience

Enterprise SaaS deployments

AI/ML deployments

Customer-facing programs

Descripción del empleo

Workday, Inc. in Pleasanton, CA, is seeking a Forward Deployed Engineer to deploy and optimize AI products for key customers. You will work with product and engineering teams to run EA programs, tailor deployments to real customer environments, and drive early customer success, with travel up to 20% to customer sites.

The role emphasizes hands-on exploration, rapid iteration, and close collaboration with partners across HR, Finance, and IT to shape product improvements for real-world usage.