AI Field Engineer for Early Access Deployments

Workday, Inc. (old); Atlanta (GA); Híbrido; USD 148.000 - 222.000; Jornada completa

Descripción de la vacante

Workday, Inc. is seeking a Forward Deployed Engineer to work directly with early customers, deploying and configuring AI agents in live environments.

You’ll collaborate with product and engineering teams and drive customer deployments within EA programs, ensuring successful outcomes and actionable feedback to guide product improvement. The role emphasizes rapid learning, clear communication, and ownership as you help scale new AI features across customer environments, with a flexible work

Formación

• 5+ years of experience in technical consulting, solutions engineering, implementation, or customer support within enterprise software environments.
• Willingness and ability to travel up to 20% to customer sites as needed.
• Proven ability to manage technical initiatives in fast-paced or ambiguous environments with minimal direction.
• Experience managing customer technical relationships, setting expectations, and resolving technical challenges collaboratively.
• Working knowledge of Workday, including business processes, security and permissions, tenant configuration, integrations, and how customers implement and govern Workday.

Responsabilidades

• Support customer discovery to understand goals and functional requirements for AI agent deployments.
• Serve as a day‑to‑day technical contact for design partners and Early Access (EA) customers, maintaining clear communication and setting expectations.
• Execute EA deployments end‑to‑end: implement, configure, and troubleshoot solutions based on ongoing customer feedback.
• Analyze customer tenant data, configurations, and workflows to evaluate agent performance and behavior.
• Triage issues effectively, distinguishing between bugs, configuration errors, and product gaps, and escalating to appropriate engineering teams.
• Maintain clear status updates, tracking deployment risks, open technical issues, and next steps for internal and external stakeholders.
• Translate customer feedback and field findings into detailed problem statements and actionable bug reports for core engineering.
• Assist in evaluating pre‑GA stage gates and graduation metrics to ensure product readiness.
• Document deployment playbooks, repeatable configuration patterns, and troubleshooting guides to support scaling efforts.
• Collaborate closely with program managers and Workday Services leads throughout customer implementations.
• Support early General Availability (GA) releases until product graduation criteria are achieved.

Conocimientos

Customer deployments

Technical consulting

Solution engineering

Enterprise software

Willing to travel

Herramientas

Workday knowledge

Descripción del empleo

Workday, Inc. is seeking a Forward Deployed Engineer to work directly with early customers, deploying and configuring AI agents in live environments.

You’ll collaborate with product and engineering teams and drive customer deployments within EA programs, ensuring successful outcomes and actionable feedback to guide product improvement. The role emphasizes rapid learning, clear communication, and ownership as you help scale new AI features across customer environments, with a flexible work