Enterprise AI Deployment Lead

Workday, Inc. (old); United States; On-site; USD 170,000 - 230,000; Full time

Job summary

Workday, Inc. is seeking a Forward Deployed Engineer to work directly with key early customers to deploy, configure, and improve our AI products and agents. You will collaborate with product and engineering teams as an extension of internal product managers and drive deployments within Early Access programs.

The role emphasizes hands-on deployment, rapid iteration with customer feedback, and close coordination with HR, Finance, and IT stakeholders to ensure successful outcomes.

Qualifications

• 7+ years of experience in product management, consulting, solutions engineering, implementation, or customer support within complex enterprise environments
• Willingness and ability to travel up to 20% to customer sites as needed
• 10+ years of experience in technical product management, solution arch

Responsibilities

• Lead customer discovery to understand each customer's goals and what success looks like for them
• Act as the day-to-day lead for design partners and EA customers: setting and resetting expectations, working with senior leaders across HR, Finance, and IT, and repairing relationships when a deployment hits a rough patch
• Run EA deployments end to end: implement, configure, debug, and improve the solution through rapid iteration with direct customer feedback
• Interpret customer tenant data, configuration, and unique workflows, and how the agent performs against them
• Triage every issue quickly, sorting bugs from configuration issues, product gaps, and change-management needs, prioritize them, and route each to the right owner with the right urgency
• Keep customers and internal teams updated on status, risks, and next steps
• Turn customer feedback into clear problem statements, reproduction details, and evidence that product and engineering can act on to make the agent more accurate and reliable
• Help define, measure, and assess the pre-GA stage gates and graduation scorecard for your product
• Build playbooks, configuration patterns, and known-issue guides, and hand them off to the teams that scale deployments and build documentation
• Partner closely with your product's program manager and the Workday Services lead on each customer project
• Stay engaged through early GA until your product meets its graduation criteria, and remain a point of contact for major customers and future releases afterward

Job description

Workday, Inc. is seeking a Forward Deployed Engineer to work directly with key early customers to deploy, configure, and improve our AI products and agents. You will collaborate with product and engineering teams as an extension of internal product managers and drive deployments within Early Access programs.

The role emphasizes hands-on deployment, rapid iteration with customer feedback, and close coordination with HR, Finance, and IT stakeholders to ensure successful outcomes.