AI Deployment Engineer: Live Customer Impact

Workday, Inc. (old); Boulder (CO); On-site; USD 130,000 - 196,000; Full time

Job summary

Workday, Inc. is seeking a Forward Deployed Engineer to work directly with early customers to deploy, configure, and improve AI products and agents within real customer environments.

You will collaborate with product and engineering teams, leading deployments in EA programs and driving customer success from day one. You will translate feedback into actionable improvements, shape deployment playbooks, and ensure readiness for pre-GA and GA milestones, while maintaining clear communication with

Qualifications

• 5+ years of experience in technical consulting, solutions engineering, implementation, technical product management, or customer support within enterprise software environments.
• Willingness and ability to travel up to 20% to customer sites as needed.

Responsibilities

• Support customer discovery to understand goals and functional requirements for AI agent deployments
• Serve as a day-to-day technical contact for design partners and Early Access (EA) customers, maintaining clear communication and setting expectations
• Execute EA deployments end-to-end: implement, configure, and troubleshoot solutions based on ongoing customer feedback
• Analyze customer tenant data, configurations, and workflows to evaluate agent performance and behavior
• Triage issues effectively, distinguishing between bugs, configuration errors, and product gaps, and escalating to appropriate engineering teams
• Maintain clear status updates, tracking deployment risks, open technical issues, and next steps for internal and external stakeholders
• Translate customer feedback and field findings into detailed problem statements and actionable bug reports for core engineering
• Assist in evaluating pre‑GA stage gates and graduation metrics to ensure product readiness
• Document deployment playbooks, repeatable configuration patterns, and troubleshooting guides to support scaling efforts
• Collaborate closely with program managers and Workday Services leads throughout customer implementations
• Support early General Availability (GA) releases until product graduation criteria are achieved

Skills

Technical consulting

Solutions engineering

Implementation

Customer support

Enterprise software

Willing to travel

Job description

Workday, Inc. is seeking a Forward Deployed Engineer to work directly with early customers to deploy, configure, and improve AI products and agents within real customer environments.

You will collaborate with product and engineering teams, leading deployments in EA programs and driving customer success from day one. You will translate feedback into actionable improvements, shape deployment playbooks, and ensure readiness for pre-GA and GA milestones, while maintaining clear communication with