Customer Experience & Vehicle Return Specialist

SIXT; Albuquerque (NM); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off & Holidays

Employee Assistance Program

Exclusive Employee Rentals

Uniform & Perks

Job summary

SIXT is hiring at our Albuquerque location to deliver exceptional customer experiences during vehicle returns. You will greet customers, inspect rentals for damage and fuel, and finalize charges while promoting additional SIXT products and services.

You will ensure vehicles are properly tagged for maintenance and moved to the correct location, all while adapting to varied weather and business needs. A high school diploma and customer service background are preferred.

Qualifications

• High school diploma or GED required with 1 year of customer service experience; background in sales, service, or hospitality preferred.
• Must be at least 18 years old with a valid driver's license and clean driving record; US work authorization without sponsorship.
• Basic computer navigation and familiarity with Microsoft Office applications.

Responsibilities

• Welcome customers upon arrival and deliver a friendly, professional return experience.
• Inspect rentals for damage, fuel levels, and mileage; direct issues to the appropriate channels.
• Complete return transactions and advise customers on final charges.
• Promote SIXT products and services during returns to boost brand experience.
• Identify vehicles requiring maintenance and relocate them as needed.
• Adapt to various weather conditions and assist with additional tasks as needed.

Skills

Customer service

Sales

Hospitality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SIXT is hiring at our Albuquerque location to deliver exceptional customer experiences during vehicle returns. You will greet customers, inspect rentals for damage and fuel, and finalize charges while promoting additional SIXT products and services.

You will ensure vehicles are properly tagged for maintenance and moved to the correct location, all while adapting to varied weather and business needs. A high school diploma and customer service background are preferred.