Customer Service Return Agent

jobr.pro; Fort Myers (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

Paid Time Off

Exclusive Employee Rentals

Uniform with weekly dry cleaning

Job summary

SIXT in Fort Myers, Florida, is looking for a dedicated customer service representative to elevate the rental experience. In this role, you'll greet customers and manage vehicle returns, ensuring every interaction is memorable.

Qualified candidates will have a high school diploma, at least one year of customer service experience, and solid computer skills. You'll benefit from healthcare coverage, paid time off, and exclusive employee rental rates, making it a great opportunity for growth.

Qualifications

• Must have at least 1 year of customer service experience, preferably in sales or hospitality.
• You should be at least 18 years old with a valid driver's license.
• Familiarity with basic computer navigation is required.

Responsibilities

• Welcome customers and provide a friendly return experience.
• Inspect rental vehicles for damages and maintain records.
• Complete return transactions accurately and promote additional products.

Skills

Customer service experience

Basic computer skills

Ability to work in varying weather conditions

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $19.

YOUR ROLE AT SIXT

• You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• You promote additional SIXT products and services where applicable, turning every return into a brand experience
• You identify and tag vehicles for maintenance and ensure they are moved to the correct location
• You work in various weather conditions and are willing to take on additional tasks to support business needs

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
• Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5–10%), some of which may be by airplane
• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

All your information will be kept confidential according to EEO guidelines.