Customer Experience & Training Associate

Follett Corporation; Wheaton (IL); On-site; USD 28,000 - 47,000; Full time

Job summary

Follett Higher Education is seeking a Team Member to deliver exceptional customer service, greet customers, assist with store inquiries, answer phones, and ring up purchases using the POS system. You will follow safe money-handling procedures, help train new team members, ensure the sales floor is fully stocked and items are priced properly, and support a drug-free workplace environment in Wheaton, IL.

This is a hands-on, collaborative role that values reliability, teamwork, and a positive

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and/or direct callers, as needed.
• Ring up purchases using the POS system; follow safe money-handling procedures.
• Assist with training new team members.
• Ensure the sales floor is fully stocked and items priced properly.

Skills

Customer service

General communication

Education

High School Degree or equivalent

Tools

POS system

Job description

Follett Higher Education is seeking a Team Member to deliver exceptional customer service, greet customers, assist with store inquiries, answer phones, and ring up purchases using the POS system. You will follow safe money-handling procedures, help train new team members, ensure the sales floor is fully stocked and items are priced properly, and support a drug-free workplace environment in Wheaton, IL.

This is a hands-on, collaborative role that values reliability, teamwork, and a positive