Customer Experience & Training Associate

Follett Corporation; South Holland (IL); On-site; USD 16,531 - 30,307; Part time

Job summary

Follett Corporation is seeking a Team Member in Illinois to deliver exceptional customer service in a busy retail environment. You will greet shoppers, assist with inquiries, answer calls, and process purchases at the POS while following safe money-handling procedures.

With 0-3 years of experience and a High School Diploma, you will help train new staff and ensure the sales floor is well-stocked and correctly priced to support store performance.

Qualifications

• Experience in retail or customer service preferred.
• Ability to use a POS system and handle cash securely.
• Strong communication and teamwork skills.

Responsibilities

• Greets customers and assists with store inquiries.
• Answers phones and directs callers as needed.
• Rings up purchases using the POS system.
• Uses safe money-handling procedures.
• Assists with training new team members.
• Ensures sales floor is stocked and items are priced correctly.

Skills

Customer service

Cash handling

POS system

Communication

Education

High School Diploma or equivalent

Job description

Follett Corporation is seeking a Team Member in Illinois to deliver exceptional customer service in a busy retail environment. You will greet shoppers, assist with inquiries, answer calls, and process purchases at the POS while following safe money-handling procedures.

With 0-3 years of experience and a High School Diploma, you will help train new staff and ensure the sales floor is well-stocked and correctly priced to support store performance.